Effective Date: 25/04/2025
Store Name: The Lens Collection
Website: www.thelenscollection.com
At The Lens Collection, we aim to ensure 100% satisfaction with every purchase. If you’re not completely happy with your order, we’re here to help. Please read our return and refund policy carefully.
1. Return Eligibility
Due to the nature of contact lenses and eye-care products, returns are only accepted under the following conditions:
- The item must be unused, unopened, and in its original packaging.
- The return request must be made within [7] days of receiving the product.
- Opened or used products cannot be returned for hygiene and safety reasons.
2. Non-Returnable Items
The following items are non-returnable and non-refundable:
- Opened or used contact lenses
- Opened lens solutions or eye drops
- Items marked as “final sale” or “non-returnable”
- Products damaged due to customer mishandling
3. Damaged or Incorrect Orders
If you receive a damaged product or the wrong item:
- Please contact us within 24 hours of delivery.
- Provide photos of the damaged or incorrect product.
- We will arrange a replacement or full refund after reviewing the case.
4. Refund Process
Once your return is received and inspected:
- We will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Shipping costs are non-refundable unless the return is due to our error.
5. Return Shipping
- Customers are responsible for return shipping costs unless the product was damaged or incorrect.
- We recommend using a trackable shipping service for returns.
- Products must be returned to the address provided by our support team.
6. Contact Us
For return requests or refund inquiries, please contact our support team:
📧 Email: [email protected]
📞 Phone: +92 3114584111
